Yes, any credits that are not used will remain active in your account for six months from the month they were earned. After this period, the credits will expire.

Billing is monthly with an initial three-month commitment for the Premium and Essential, and month-to-month for the Shot Pass Membership. If needed, we offer early cancellation with a fee. You may contact our team at contact@hydraluxiv.com to cancel. All memberships paid monthly will renew automatically month-to-month. For cancellations, to freeze, and/or changes to memberships for any reason, members must notify your home spa at least 30 days before the next auto-pay, using “membership cancellation, membership hold, or membership change” as the subject heading of the email. In turn, We will send a confirmation via email after the changes have been made to the account within seven (7) business days of the change.

• Contact your home spa to cancel your membership plan. Members must notify us at least 30 days before the next auto-pay, using “membership cancellation, membership hold, or membership change” as the subject heading of the email. We will send a confirmation via email after the changes have been made to the account within seven (7) business days of the change.

• At the time of cancellation, you have six months to utilize any prepaid credits. Member benefits still apply while any unused credits are active.

• Yes, membership plans may be temporarily frozen for up to three months per year.

• Members must notify HydraLux via email at contact@hydraluxiv.com at least 30 days before the next auto-pay, using “membership cancellation, membership hold, or membership change” as the subject heading of the email. HydraLux will send a confirmation via email after the changes have been made to the account within seven (7) business days of the change.

• You can still access your member benefits during your frozen period but will not be charged monthly or accrue additional credits.

• After your three-month freeze, your membership will reactivate automatically.